Refund & Cancellation Policy

1. Overview

At MobileGuru Advance Tech, we strive to provide high-quality educational content and services through Mooxy. This Refund Policy outlines the conditions under which refunds may be issued for courses, subscriptions, and products purchased through our platform.

2. Course Refund Policy

2.1 Eligibility for Refunds

You may request a refund for a course under the following conditions:

• Request made within 7 days of purchase
• Course content has been accessed for less than 20% of total duration
• No course certificate has been issued
• Technical issues preventing course access (subject to verification)

2.2 Non-Refundable Courses

Refunds will not be issued in the following cases:

• Discounted or promotional course purchases
• Bundle packages or course combinations
• After the 7-day refund window has expired
• If more than 20% of course content has been accessed
• If a certificate of completion has been issued

3. Subscription Refund Policy

For subscription-based services:

• Monthly subscriptions can be cancelled anytime; no refund for the current billing cycle
• Annual subscriptions may be eligible for pro-rata refund if cancelled within 14 days
• Subscriptions cancelled after 14 days are non-refundable
• Subscription benefits terminate at the end of the current billing period

4. E-commerce Product Refunds

4.1 Product Return Eligibility

For physical products purchased through Mooxy:

• Returns accepted within 7 days of delivery
• Product must be unused and in original packaging
• Proof of purchase required
• Product must be in resalable condition

4.2 Non-Returnable Products

• Opened or used electronic components
• Customized or modified items
• Products marked as "non-returnable"
• Clearance or final sale items

4.3 Damaged or Defective Products

If you receive a damaged or defective product:

• Report within 48 hours of delivery
• Provide photographic evidence of damage/defect
• Full refund or replacement will be provided
• Return shipping costs will be covered by us

5. Offline Batch Refund Policy

For offline training batches:

• Full refund if cancelled before batch starts (minus processing fee)
• 50% refund if cancelled within first week of batch
• No refund after first week of batch commencement
• Batch postponement allowed once without penalty

6. Refund Process

6.1 How to Request a Refund

To request a refund:

1. Email us at mobileguruadvancetech@gmail.com with your order details
2. Include your transaction ID and reason for refund
3. Provide any supporting documentation (screenshots, photos, etc.)
4. Our team will review your request within 3-5 business days

6.2 Refund Timeline

• Refund approval: 3-5 business days from request
• Processing time: 5-7 business days after approval
• Bank credit: 7-10 business days (varies by bank)
• Total time: Up to 15-20 business days for complete refund

6.3 Refund Method

Refunds will be processed using the original payment method. For cash payments, refunds will be processed via bank transfer to your registered account.

7. Cancellation Policy

You may cancel your enrollment or subscription at any time:

• Log in to your Mooxy account
• Navigate to "My Courses" or "Subscription"
• Select "Cancel" and follow the prompts
• Or contact support at mobileguruadvancetech@gmail.com

8. Exceptions and Special Cases

In certain cases, we may offer exceptions to this policy:

• Medical emergencies (with valid documentation)
• Technical issues on our end preventing access
• Course quality issues verified by our team
• Extraordinary circumstances (evaluated case-by-case)

9. Payment Gateway Fees

Please note that payment gateway processing fees (typically 2-3% of transaction amount) are non-refundable and will be deducted from the refund amount.

10. Contact Information

For refund requests or questions about this policy, please contact us: